Shipping policy

Thank you for visiting and shopping at **Elefun Toyz**! We are committed to delivering your order to you as quickly and safely as possible.
Please find our complete shipping guidelines below:

1. Order Processing Time
   All orders are processed within **[e.g., 1–3] business days** (excluding weekends and statutory holidays) after receiving your order confirmation email.
    * You will receive another notification when your order has officially shipped.
    * *Please note:* If we are experiencing a high volume of orders (such as during major holidays or sales events), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.
2. How Do I Check the Status of My Order?
   When your order has shipped, you will receive an automated email notification from us that includes a **tracking number** you can use to check its status. Please allow up to 24 hours for the tracking information to become active within the carrier's system.
   If you haven’t received your tracking number within **[e.g., 4] business days** of receiving your order confirmation email, please reach out to us at **elefun.toyz@gmail.com** with your name and order number, and we will look into it for you.
3. Damaged, Lost, or Missing Packages
   If your package arrives physically damaged or goes missing, please contact us immediately so we can assist you.
    * **Damaged Items:** Please inspect your package upon arrival. If an item is damaged, email us within **48 hours** at **elefun.toyz@gmail.com** with your order number and photos of the damaged item and packaging. We will review it right away to process a refund or send a replacement or appropriate resolution.
    * **Lost Packages (Marked "Delivered" but not received):** If your tracking link says your package was delivered but you cannot find it, please check with neighbors or your local delivery office first. If it is still missing after 3 business days from the marked delivery date, email us and we will open an investigation with the carrier.
   ## Contact Us
   If you have any further questions or specific shipping requests, don't hesitate to contact our team:
    * **Email:** elefun.toyz@gmail.com
    * **Response Time:** We typically reply within [e.g., 24 hours] on business days.